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Head of Operations - Clinicians

Kate Jackson

Salary: 65 000 - 75 000

Location: LONDON, HYBRID SET UP

INDUSTRY: mental health

Contract: Permanent

Information on the company

Our client is committed to helping children and adults live happy and fulfilling lives. They are a market leader in providing mental health, autism, and ADHD support both privately and via the NHS. They are going through a significant period of growth so are seeking driven, growth-mindset individuals to help them scale their operations. You will be working alongside exceptional startup talent from Thread, HelloFresh, MyTutor and Tesco, playing a key role in optimising their service.

Day-to-day…

Leading a team to optimise, analyse, forecast and plan for current and future workforce needs

OPERATIONS

Lead and motivate a small team supporting clinicians across the business

  • Responsible for forecasting demand for clinicians 

  • Plan resource allocation to maximise the use of all clinician resources

  • Manage delivery and content of Clinician induction including key policy distribution 

  • Maintain accurate comprehensive account of all clinicians in post (to enable internal communication with clinical leadership  through newsletter etc) 

  • Ensure systems are kept up to date in relation to any onboarding, offboarding or changes for clinicians

  • Lead the monthly audit of clinician availability and utilization 

  • Lead the development of a requirements document in relation to digitalizing workforce planning. 

  • Ensure that all systems, processes and communication is set up in such a way to operate a transferable workforce 

  • Set up and run a bank of clinician staff who can support short term peaks in demand 

  • Reporting of key monthly clinician MI, including weekly sickness/absence and exception events 

  • Escalate serious concerns to the Clinical Lead/Director or Head of Ops/HR 

  • Support the Operations team with handling administrative areas of clinician management such as overseeing annual leave/ensuring it is taken, and ensuring CPD is up to date.

  • Interview candidates under clinical oversight 

CROSS/FUNCTIONAL WORKING

  • Act as an intermediary between NHS and Private and any other clinical areas of the business to ensure that clinician's time is  maximized and peaks and troughs in demand are spread as far as possible 

  • Maintain excellent relationships with BD/Ops/Marketing to understand any business changes that may impact demand for  clinicians

  • Work with the Talent Acquisition/HR/Operations/L&D teams to effectively induct new clinicians and ensure that they are actively engaged with the business 

  • Work with L&D/Onboarding to ensure that clinicians mandatory/any training is up to date, time is allocated from schedules to allow  training to take place 

  • Work with Finance to resolve clinician payment matters 

  • Identify and demo any systems and lead the implementation of any new tech/system, working closely with Ops and Product/Tech

The ideal candidate…

ESSENTIAL:

Experience of…

  • Working in a fast-paced, data-driven environment 

  • An analytical role, tackling  demand/supply challenges 

  • Reporting KPIs and creating dashboards to  senior management and boards 

  • Gaining  trust, respect and influencing others for change

  • Developing and maintaining a large number of cross-functional relationships 

  • Using excel, doing data analysis & using systems

  • Managing and motivating a team 

  • Decision-making in a commercial environment

Skilled in..

  • Organisational and autonomous analytics with attention to detail

  • Communication (written and verbal) with diplomacy and tact to effectively communicate with a highly  educated workforce

  • Diplomacy and tact to effectively communicate with highly  educated workforce

  • Questioning the status quo and being innovative

  • Collaborative and cross-functional working 

  • Acting on own initiative, self-motivated and tenacious

  • Remaining calm, composed and professional under  stressful or in confrontational situations 

  • A strong sense of ethics and integrity

  • Problem solver with drive and determination 

NICE TO HAVE (not required)

Experience of..

  • Building tools and systems 

  • Forecasting

BENEFITS

  • Helping to shape a new operations function lining the company up for significant growth

  • Working into a talented Startup leadership with proper experience at Hello Fresh, Threads, and My Tutor alongside Corporate experience at Tesco.

  • A company with a great reputation for customer care & service, over 2500 Trustpilot reviews scoring 4.6/5.

  • Living Wage Employer