Salary: 60 000 - 70 000 DOE + bonus + shares

Location: Slough (30 mins from London); 3 days Office/ 2 days WFH

INDUSTRY: transport, logistics

Contract: Permanent

Information ABOUT the company

This fast-growing startup is shaking up student transportation with a smart, tech-driven platform that makes managing school transport simple, efficient, and stress-free. By offering live bus tracking, hassle-free booking, and real-time updates for parents and schools, it's creating a smoother ride for everyone involved.

With £7 million in annual revenue and 40-50% year-on-year growth, this self-sustaining startup is on a strong trajectory—and they’re doing it all without relying on external funding. Instead, they’re focused on sustainable, organic growth that’s built to last.

The leadership team has serious startup credentials, having previously scaled a company from a scrappy idea to a 100-person powerhouse before a successful exit. They know how to build, grow, and win—and they’re bringing that playbook to this next big adventure.

About the role 

They’re scaling rapidly, and this pivotal leadership role is essential to driving the next phase of growth — enabling the company to impact even more students and families. As Head of Operations, you'll be a key member of the leadership team, overseeing the operations function. Reporting into the CEO you will deliver…

Strategic Leadership: Play a key role in shaping the company’s strategic direction and driving business-wide objectives as part of the leadership team.

• Operations Leadership: Lead, develop, and inspire a high-performing operations team (currently six people) to deliver exceptional results.

• Service Planning & Delivery: Oversee the planning and execution of live transport services, ensuring smooth daily operations for both home-to-school and mid-day school journeys.

• Supplier Management: Manage relationships with third-party transport operators, ensuring high performance and cost efficiency.

• Cross-Functional Collaboration: Work closely with teams across Sales, Customer Success, Finance, and Technology to achieve both operational and company-wide goals.

• Process Optimisation: Design and implement new systems and processes that support scalable growth, while driving continuous improvement in operational quality and efficiency.

• Partner & Contract Oversight: Lead the management of key supplier relationships and ensure strong oversight of partner contracts.

• Customer Experience: Collaborate with the Customer Success team to ensure client satisfaction and rapid response to operational challenges.

• Compliance & Safeguarding: Ensure all operations meet internal policies and the safeguarding requirements of partner schools.

• Incident Management: Act as the senior escalation point for critical operational incidents, ensuring swift and effective resolution.

The ideal candidate…

The Essentials

• Team leadership including line management, recruitment and development 

• Transport or logistics including managing third party partners

• Creating and implementing new systems and processes

• Managing and working in a real-time operational environment including incident management

• Operating in a high growth environment

• Motivational leader

• Proactive quick thinker

• Excellent communication skills

• Process and metric orientated with excellent attention to detail 

BENEFITS

• Mentorship from a successful exited founder and a chance to learn first hand from a growth savvy leader

• Leadership team that is passionate about personal and professional development and continuous learning, ensuring their employees will have opportunities for growth, learning, and personal development.

• Operational autonomy and the chance to impact on the company strategy where your voice is heard