Salary: 31 000
Location: hybrid 3 days Slough 2 days WFH
INDUSTRY: transport, logistics, SAFETY
COMPANY SIZE: 15; TEAM SIZE: 5
Contract: Permanent
Information ABOUT the company
Our client is revolutionising school transport, making every journey safer, smarter, and stress-free for parents, schools, and students. Their technology improves safeguarding by giving parents real-time vehicle tracking, instant boarding and delay notifications, and seamless booking management. They combine cutting-edge technology with expert transport management tech to help independent schools across London optimise their home-to-school, sports and field trip transport. Schools benefit from optimised routes, safe and reliable bus operators, and a hassle-free transport experience. Enabling them to focus on what they do best… teach!
This is an exciting time to join as they have ambitious plans to expand across the UK. They are scaling fast and need passionate customer success people to help drive their growth.
About the role
Join the brand-new Customer Success Team and play a pivotal role in delivering exceptional service to schools and parents. Customer service is at the heart of their growth strategy, and in this dynamic environment, your ideas and innovation will be welcomed.
Reporting to the Head of Customer Success, you'll split your time between:
60% Account Management – Building strong relationships with schools.
40% Customer Service – Supporting parents with their queries.
School Account Management
Be the go-to contact for school accounts, handling calls and emails.
Lead termly performance reviews, in person or via video calls.
Build trusted relationships with key school contacts—Bursars, Commercial Directors, and office staff.
Ensure our service meets contractual SLAs, swiftly identifying and resolving any issues.
Manage incidents and complaints, collaborating with internal teams to keep schools and parents informed.
Represent the company at School Open Days engaging with prospective parents and presenting termly reviews.
Spot growth opportunities – identify ways to improve efficiency and increase revenue.
Gather insights from school and share feedback across the business to enhance our services.
Parent Customer Service
Be the first point of contact on our helpdesk, assisting parents via phone and email.
Gather insights from parents and share feedback to enhance our services.
The ideal candidate…
The Essentials
Managing & developing client relationships
Delivering customer service via email, phone or in person
Managing contract renewals
In a fast paced and dynamic environment where priorities can change
With a database system, updating, accessing data and collating information for analysis and reporting.
Handling complaints or difficult clients calls with a strong ability to keep calm and confident
The Desireable
Working within a school or selling services to a school
Communicating with parents and guardians
Adhering to and reporting on Service Level Agreements and contract management.
Growing accounts with client base.
BENEFITS
Joining a small company in a newly formed team where you get the chance to make your mark, where your ideas are welcomed and heard
Company pension
Free on-site parking
25 days paid annual leave, in addition to UK public holidays